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How Legal Technology Helps Law Firms Succeed

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What it takes to run a successful law firm has changed. A company’s accolades and long tradition are just a drop in the ocean for potential customers.

While some law firms remain unconvinced by the use of legal technology, the most successful law firms today are embracing legal technology by aligning their business operations with the digital processes that influence the daily lives of their clients. . By implementing modern processes, these businesses benefit from predictable cash flow, increased visibility, improved productivity, and increased customer satisfaction, to name a few.

You’ve probably heard the phrase legal automation or legal technology used more frequently in the legal industry, but you might still be wondering what it means. Simply put, legal automation is the use of software to automate manual tasks in a lawyer’s workday.

While legal automation can fill in the gaps in your business operations, it doesn’t completely replace your law firm’s process. It should be used as an enhancement, simplifying your daily tasks so that they are easier and faster to accomplish.

For example, lead generation and onboarding require a significant amount of administrative work that often consists of routine tasks. This is where a streamlined process with automated intake forms will save your business time. Automated intake forms virtually eliminate the back-end administrative and manual paper processes typically required to onboard a new client.

You and your staff are then free to give the client the attention they need and start working on their case much faster.

The beauty of legal technology is that it is designed to meet the specific needs of law firms, regardless of practice area. If your firm is serious about implementing legal technology resources like law practice management software, you need to analyze your current processes to determine how the platform can best support your goals and alleviate pain points.

A good starting point is the processes where your business spends the most time. Common examples include difficulty finding customer files due to an unorganized or paper-based document management process. Your business may also notice a high volume of overdue invoices that your staff spends non-billable time following up on.

Once your firm has identified areas for improvement in your business operations, you can start researching the best law practice management software that fits your goals. After narrowing down the list of law practice management providers, you’ll want to schedule demos to see the platform’s features in action.

A few things to consider in your search:

  • The integration schedule

  • Ease of the migration process

  • Availability of support and training

  • Native features versus integrations

  • Customer Improvement Opportunities

  • Security and data management

While integrations with platforms your law firm uses daily like Outlook are beneficial, an all-in-one solution is more cost effective and provides more visibility into the inner workings of your firm.

A law firm management platform that requires more third-party integrations or subscriptions to operate than native features will contribute to your firm’s overall monthly expenses.

We have explained how legal technology can improve the efficiency of your business, and it is within this framework that these processes can improve overall profitability.

Law firm marketing and client reception

The easier it is for a potential client to find and contact your law firm, the more likely it is to close. With a website optimized for search engines and featuring online intake forms, a client can submit a request for services or more information in seconds. This is usually the time when your business needs to capture their attention.

Once you’ve cast your net to attract prospects, it’s time to attract them. Follow-up is a crucial touchpoint for closing new deals, but many businesses struggle to find the time. Using communication features like two-way business text messaging is a quick way to engage a prospect without a huge time commitment.

Automated workflows

Time is a luxury that is not always available to busy lawyers. Managing multiple clients at once without a standardized process leaves room for human error and missteps.

Law firm invoicing and invoicing

Billing and invoicing can consume a lot of your company’s staff resources and bandwidth. This is especially true if you’re constantly on the lookout for late payments or running to the bank.

Having an automated billing process will make your law firm more efficient, reduce billing errors, and even get your firm paid faster.